Returns & Refunds policy

Veloura Solis – No Refund & Non-Return Policy

At Veloura Solis, every piece is carefully curated and handled with love to ensure premium quality and hygiene standards. Due to the delicate and personal nature of our jewelry, we maintain a strict No Refund & Non-Return Policy.

Policy Details

• All purchases made on Veloura Solis are final sale.

• We do not accept returns, refunds, or exchanges once an order has been placed and delivered.

• Earrings and jewelry items are non-returnable for hygiene and safety reasons.

• Refunds will not be issued for:

  • Change of mind

  • Incorrect selection by the customer

  • Minor color variations due to lighting or screen settings

  • Delays caused by courier services

Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:

• Your order number

• Clear unboxing video

• Photos of the item received

After verification, our team will review the issue and provide an appropriate resolution if applicable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@velourasolis.com